Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

error in sign up

My son signed up with Public Mobile yesterday. The clerk waiting on him forgot to put in my referral code. When he was asked about doing it he said he was unable to do it and that we had to contact "the higher-ups". Who do I contact to get this done?

Amount of data for online conference

Resolved! Amount of data for online conference

Approximately how much data would be needed to attend a one day online conference - approximately 8 hours. I haven’t been given the mode of communication yet but am assuming it will be a Zoom presentation.

Resolved! Voice Mail Query

Hello Community members - When I check my self service account it looks like I have called or checked my voice message (a few seconds only). Could it be either someone that is blocked trying to call? Just wondering if you might have any idea. Tha...

Resolved! How Long do Add-Ons last, One time, or recurring?

If I pay for a Data Add-On, Is that a one time purchase or will my bill assume it is now to be included monthly? I would like to add data but only for the next 2 to 3 weeks while away on vacation. Thanksdbur

MMS

Resolved! MMS

After switching from lucky Mobile I can no longer send or receive MMS. I entered all the correct APN settings and they just fail.

Resolved! Porting 2 numbers from one account

My husband and I currently have two phone numbers under one account with Rogers and we're looking to port both of our phone numbers to Public. Is this possible? The account currently is in his name, and I'm able to make changes.

User ID password

I forget my user ID password. How I can solve this problem?

MMS messages with Images not downloading

I am having issues sending a message to another Public Mobile user that has images in it. He has the now discontinued basic $10 plan which I believe does not include data but includes 50 messages per month. All he gets is a message which says "MMS me...

Resolved! People replying to me with imessageit goes to someone elses iphone.

I just went in to change my number and now i cant call or text at all. Is there a delay for this?When I set up my phone i thought, wow this was easy, however anytime one of my contacts replied to me (im in NB) using imessage it would go to someone w...

Talk is not included

I have a plan with Canada wide talk and data but many times I get the message "talk is not included with your plan". I do a "redial" and the call goes through. I'm also having many problems with losing service even when signal is -75dB and phone does...

Resolved! 2 accounts one email

I set up two accounts on one email- how to fix this??

all outgoing calls drop, incoming calls from others, they get a service error

Hello, I have been a public mobile user for 3 years and love you. My phone drops all calls and others can not call me. My account is paid up. Any suggestions on what I can do? Michelle

Network issues in Moose Jaw, Saskatchewan

Hello,anyone ware of network outage in Moose Jaw, Saskatchewan? Tried restarting, sim reinserted and all. No outage reported on telus. Was working like couple hourse ago.

Re: Mobile Data not working

Hello,I purchase 1GB data but my data is not working. Anyone can help me

Resolved! Trouble with new account

Brand new to Public. When setting up my new account, everything seemed to be going fine until I clicked on Process; a 404 error page came up. My credit card was billed for the new plan, but the email/password combination I used to register for servic...

Resolved! Re: unable to call local number

My Tel# is **********. I live in Brampton, ON and I called another number in Brampton. I get a prompt that its an international number although its local.

Resolved! 1G Bonus Flash Sale June 23-25 2020

I have not received my 1G bonus. I used the same email address when I activated on the $25 plan.

Resolved! Customer switching to a New Samsung Galaxy S10

Hi, I already am a customer with Public Mobile. I am buying a new phone (Samsung Galaxy S10) and am curious if I could my old SIM into the new phone or do I have to buy a new SIM and get it activated?

Samsung a20

Just bought a new phone a20..and I cannot access the network provider to make phone calls. How do I set it up? My sim card is in but it's not working at all.

Plan renewal

My plan is supposed to be on auto renewal and it still is. There’s nothing wrong with my cc and when I go into self serve to top up manually the system says the funds are already there. But the funds aren’t. Just my rewards are in my balance. My dad ...

Resolved! Porting a Landline ?

Does anyone have any expirence porting a landline ? If so how did that go and how long did it take ? My mom is switching her Bell landline to cell and coming over here to Public Mobile. Can you port a landline at activation ? Or will you have to ta...

Resolved! data iphone

Hello, The instructions for setting up my iphone for PM data is as follows: 1) Tap:SettingsCellularCellular Data Network 2) input this data:APN: SP.MB.COMMMSC: http:// etc etc MMS Proxy: 74.49.0.183) Leave all the other fields blank. Just...

Why doesn't the account reactivation work as directed?

Resolved! Why doesn't the account reactivation work as directed?

I am trying to figure out why my account will not reactivate after reviewing all the steps and following the instructions carefully. Here are the details:I have a CC registered and autopay turned onit was working fineI lost phone so suspended accoun...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

error in sign up

Amount of data for online conference

Resolved! Amount of data for online conference

Resolved! Voice Mail Query

Resolved! How Long do Add-Ons last, One time, or recurring?

MMS

Resolved! MMS

Resolved! Porting 2 numbers from one account

User ID password

MMS messages with Images not downloading

Resolved! People replying to me with imessageit goes to someone elses iphone.

Talk is not included

Talk is not included

Resolved! 2 accounts one email

all outgoing calls drop, incoming calls from others, they get a service error

Network issues in Moose Jaw, Saskatchewan

Re: Mobile Data not working

Resolved! Trouble with new account

Resolved! Re: unable to call local number

Resolved! 1G Bonus Flash Sale June 23-25 2020

Resolved! Customer switching to a New Samsung Galaxy S10

Samsung a20

Plan renewal

Resolved! Porting a Landline ?

Resolved! data iphone

Why doesn't the account reactivation work as directed?

Resolved! Why doesn't the account reactivation work as directed?

Tracking number for order 209043

Tracking number for order =======

can"t log in

Re: Recieved the PMDATA10 promo. What are the term...

ESIM to Physical SIM

subscription change and previous bonus data

cancel automatic payment and account

Phones dropping after 2 rings