Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi..my auto pay is due today and just realized I need to replace my old credit card with new credit card..that is done now. Will the system recognize that and take my payment or do I need to reactivate my plan again in order for the payment to be tak...
Just active a new sim card. I can send text message. However, i can not call out and receive call. Why?
Tried alot of times to input a friends referral code while activating my line, but it wasnt going through
I received an email saying if i came back to public I would receive 15$ a month discount. Ok so i signed back up with public, So when do I receive my discount. Currently paying 50$ a month plan with no discount??? what gives????
I have $40 per month plan no canada wide calling can I change it
I was wondering if anyone else has experienced the same issue with using an iPhone and if they managed to resolve this. I just switched to Public Mobile today and chose the $25 plan with 1 GB and wanted to be more conservative with data usage because...
How long does it usually takes for the SIM card to arrive if I order a SIM card to PM? I live in downtown. How much is the shipping fee or does it vary from my location? Anyone knows a good place to order sim card with fast and cheap shipping fee?
Hi Community, I just signed up for Public Mobile now with the recent $10 promo enticing me to switch over. I'm excited to a part of the community! Live chat has been helpful figuring how to switch over but when buying the SIM card at a local shop, th...
Good evening, In reviewing last month's credit card statement, in addition to the monthly bill via Public Mobile auto-pay, there is a separate charge, posted on a separate date, for $1.05 ($1 plus GST?). Has anyone seen this, and do you know what thi...
Sorry to latch on to this thread but just wanted to ask about how the process will go when switching from Fido. I have just activated my Public Mobile SIM using my old Fido number and am assuming the porting process is happening now since I received ...
When I try to check voicemails or long press "1" i get a message "talk is not included in your current plan" but I have the $40 plan. How can I set up my voicemail so I can receive and access them ?
i was locked out of mt account for a while now and i need a moderator to get me back in where or how do i find this moderator?
Hello, I was able to activate the SIM card successfully but after activation the phone is not able to detect the sim card. I have tried the SIM card with 3 unlocked phones now. I have made sure the phones work with Public Mobile as I have another wor...
Hi, I've recently tried to change my plan and everything seemed to work fine until a received an Error saying that I needed to reconnect, so that's why I did. After reconnecting, I saw that I didn't have my old plan or the new plan that I choose. So...
Hi, I signed up over three hours ago and transferred my phone number from Telus. How long will it take before my phone works again?
Just got this in my email, but it says activate by certain date, and the fine print says new customers only. Does toys mean they've emailed me something I can take 0 advantage of? (Without canceling, changing phone number, etc etc) ? I'm already on t...
Hi im new so if something is not right posting here let me know my email was entered for 10 dollars off of plan for 6 months and it has been already 2 weeks and nothing?How does this work?Is quite confusing but if thats the deal of signing for reward...
My boyfriend paid his monthly fee on the day of expiration. Public mobile accepted payment. The Sim card immediately changed his number and suspended his account wanting another payment. He is furious due to the old number being his business number. ...
Hi, i registered my email a few days ago for $10 off for 6 months. Today I active my account but i didnt see the $10 promotion in my account. Could you help me to figure it out?
Hi, I am confused my plan. Could you explain the details of my plan? The following table is shown in my account. it looks like I have 5g data and 400 international call mins. Is that correct? Thanks Data & Add-OnsAmount Used$0 Free Holiday Giveaway:...
I bought a new phone. The sim card insert was different so I purchased a new one. My problem is even though I already have my account it wants me to create a new account to put a new SIM card... can anyone help with this
Hi.I purchased a top-up voucher from the local pharmacy two days ago and keep trying to top up my account using the voucher number but keep getting an error message saying that the voucher isn't being accepted (I forget the exact phrase - can get it ...
Hi,I am unable to receive or make calls.My account has no outstanding. The message said there is no network available.What is wrong?
where can I find my referral code?
Hello,I am hoping to have someone help me out here. I just got an email from public "Get a free 1GB data bonus for 6 months" saying I have to activate between the 23rd and 25th of June to get this promo..I just joined Public last night, the 22nd, ju...
Hello I just activated a sim card with public mobile and the charge for my bill shows up on my visa. Unfortunately I cannot access my self serve account even though I set it up during activation. I also created a community account to contact a modera...
When I first signed up to PM I found I had real problems using Firefox under Win 10 Home to access both the self-serve login and the community pages. Typically freezing and appearing to be unable to cope with memory demand. I got around this by usin...
Need to upgrade my plan from $25/month to $40/month
Hii i just paid my bill and my services are still not working
