[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Overcharged
Public Mobile overcharged my account. I enrolled in an unlimited plan.1) I was charged more than the plan fee.2) I do not see an option to download a PDF statement to review charges.3) I am getting prompts for additional charges for long distance eve...
Resolved! Data roll over
Hi all,New to public!Just wondering if my unused data gets rolled over to the next month?Best,-t
Resolved! Porting a cell number from another carrier
I signed up for public mobile and asked to have my number ported over. My carrier was Koodo but then I signed up with Roger's last week they sent me a sim card but they charged me $40 to switch after telling me they would wave the fee so I decided I ...
activation
I have a problem when it comes to the last part of activating my card it gives me a 404 server error page. can someone help me?
add on
I purchase my add on oct 6 and my time expire 8 but I add my time before the date and did not add the time
Resolved! Credit card expired
My credit card expired and I need to add my new one to my account but I can't get into my account because it's telling me my email is not valid, so I can't even re-set my email password. I have no way to get into my account and my phone is useless t...
Resolved! incorrect plan
i signed up for a plan a month ago. today i went on my account and noticed that it was not the one that i thought i signed up for. i called the business that i got the plan from. there was no help their at all. i was told to talk to a computer, stupi...
Changed plans
How long until my phone is working after changing plans
Resolved! Lost phone
I lost my phone with a Public Mobile SIM card and want to cancel the Public Mobile service and get a refund for the services that I did not use?
Activation failed on payment
Hello, I went through the activation process with my new SIM, trying to port over my existing number, and it failed after the payment step. All it says was to contact support. I definitely input my credit card info correctly. Not sure what anyone her...
Order 221534, Ordered SIM card on September 28th and have not received.
Order 221534, Ordered SIM card on September 28th and have not received. it is has been more than 3-7 days.
Resolved! cant make outgoing calls saying long distance to call voicemail and local
I can receive incoming calls and texts but can't make outgoing calls to my voicemail or others in local region. can someone please help me with this? been happenning a few days now, and I have important calls to make today.
Resolved! Mobile internet
My mobile internet does not work on my LG Phoenix what is the problem works fine when making calls
Resolved! Canceling my account and number
Hi, I suspended my account before my billing cycle was up, paid for my bill in full. I switched providers and have a new number, is there anything more I can do to cancel this account before I gets charged another bill cycle?
Activation-Can't receive calls.
I just activated my phone about 30 minutes ago. I can call people but I cannot receive any calls. It goes straight to my voicemail. Can someone help?
mounthly amount was increased
To whom it may concern,I have Pre authorized payment plan.I have three mobile a/c no. ****, ***, and ***. Payment was $23.10,. $22.05, and $22.05 utp to Aug.BUTSeptember payment was made $26.50.Could you let me know why you took increased fee without...
Resolved! i cant login to my self serve account, and i want to cancel my subscription
idk who to contact about this, but i cant login to my account because i forgot my password and i cant reset my password because it just says this: can anyone help
Three different phone numbers
I pay for three members of my family and my credit card was just changed. I changed it for my name and I thought all three accounts were changed , but I guess not.I have tried to find where I can log in with the phone number, instead it just takes my...
Switching SIM cards
I want to deactivate a SIM card and move it to a different account different phone number how can I do that
SIM card
Sign up for public mobile, today it is telling me SIM card number is not correct, this isn't so, what do I have to do.
Who's heard of the Public Mobile data scam?
Someone told me that Public mobile actively uses up people's data for them. I didnt believe that until I started receiving message 1-2 weeks into my month of usage, that my data is almost done. How is this possible, if I'm ALWAYS at home using wifi? ...
Resolved! Data Activation
I just activated my account today and at the end it told me I had to activate my data. I have an Iphone and I can't access the page again to find the instructions. Can someone please help?
Resolved! App
There have been requests for a Public Mobile app for a long time but so far nothing seems to be moving toward that happening. Is it a hopeless request? It would be really helpful to have a working app for Public Mobile.
