need to unlock my public mobile phone

[Sam1231]

I think it was bought in 2014 at a public mobile outlet

[Sam1231]

yes. This mod link is very handy. Thank you

[LurganIeUk]

Go onto the Telus website for mobility. Take the chat option and ask them to unlock your phone. You will need the IMEI number ready. Your reason to unlock is....you want it unlocked so you can use out of the country. 

[hairbag1]

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@Sam1231 wrote:

Yes It does. Bought at a PM store in june  or july 2014 when Telus took over

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Simon can be a bit obtuse...try using this link to start process of moderator assistance....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sam1231]

Yes It does. Bought at a PM store in june  or july 2014 when Telus took over

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[will13am]

@Sam1231 , does this phone use a SIM card.  Just asking because the old Public Mobile ran on a CDMA network.  Those phones are no longer compatible.  

[hairbag1 · Accepted solution]

If it is locked to Public Mobile, scroll to the top of this page and click Get Help, then chat with Simon. Type locked phone / talk to human to start process of moderator assistance.

The little envelope icon on top right hand side of page will be highlighted when they respond.

EDIT, alternative method is ....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437