11-06-2020 06:10 PM - edited 01-05-2022 04:02 PM
Solved! Go to Solution.
11-16-2020 10:46 PM - edited 11-16-2020 10:47 PM
11-06-2020 06:46 PM
@Mckittums wrote:
- I created an account from my phone via wifi. After filling out everything, it got to the end and went to an 'error 404' page. I can't login. My bank account though, has been charged the 44.80 for my plan, but everytime I try to login, nothing. I never recieved a confirmation email from public mobile or anything. Just my money missing. I can't make a ticket, because my account maybe doesnt exist? Please help. I just wanted phone service
Since you were charged, try one or more of the below:
*rebooting your phone
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reboot your phone again
If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.
If you ported from a landline it could take up to 7 days to complete.
Make sure you do not cancel your previous provider's services until the port is complete.
11-06-2020 06:24 PM
It's an unfortunate start but the moderators are excellent and you will get this sorted out. Trust me it will be worth it. Public Mobile is awesome! 😁
11-06-2020 06:21 PM
11-06-2020 06:17 PM
@Mckittums wrote:I have tried this, yes. Twice
Follow @gpixel advice above and contact a moderator.
11-06-2020 06:15 PM
I have tried this, yes. Twice
11-06-2020 06:14 PM
@Mckittums contact customer support mods to fix your self serve login
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
make sure to check your inbox(top right corner envelope icon) periodically, for a response
11-06-2020 06:12 PM
@Mckittums wrote:
- I created an account from my phone via wifi. After filling out everything, it got to the end and went to an 'error 404' page. I can't login. My bank account though, has been charged the 44.80 for my plan, but everytime I try to login, nothing. I never recieved a confirmation email from public mobile or anything. Just my money missing. I can't make a ticket, because my account maybe doesnt exist? Please help. I just wanted phone service
Can you put your sim card in the phone, reboot and see if it works.