my account was overcharged?

[sanjiu]

Hi, I found my account seemed to be overcharged. Please help me check it out!

[Terryscell]

Is it possible the difference is because PM now gives Reward Points instead of taking dollars directly off the bill? (Since May.)

[Chalupa_Batman]

Hello @sanjiu 

First, contact your bank or credit card company to confirm they are double payments and not pending payments. If they are overcharges, here's how to contact a CS Agent

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage