02-25-2019 12:19 AM - edited 01-05-2022 03:28 AM
When others call me my phone dosen't seem to connect. What might the problem be?
Solved! Go to Solution.
02-25-2019 06:41 AM
And don’t forget that the 10$ plan has just 50 minutes outgoing AND incoming calls .
02-25-2019 02:05 AM
Thank you.
02-25-2019 02:02 AM
@Ruqaiah wrote:Please advise of how did I receive a balance of 12.00 on my account, am puzzled.
Show a screenshot of payment history.
Most likley reward for autopay and refer a friend 10$ credit. But these are guesses
02-25-2019 01:58 AM
Please advise of how did I receive a balance of 12.00 on my account, am puzzled.
02-25-2019 01:45 AM
Thanking you for the solution. Greatly appreciate your efforts in helping me.
02-25-2019 01:42 AM
02-25-2019 01:41 AM - edited 02-25-2019 01:42 AM
@Ruqaiah wrote:
Right. So NOT seeing your minutes there says you're out of minutes.
You can ask the moderators to renew early. Or you can immediate plan change to a more expensive plan.
Or the best option is to buy the $8 200 minute add-on to hold you over until your next renewal. You already have $12 for that.
02-25-2019 01:38 AM - last edited on 02-25-2019 01:59 AM by mimmo
Edit by mimmo: removed image as contained account number
02-25-2019 01:37 AM
02-25-2019 01:25 AM
@Ruqaiah wrote:Hi, I have enrolled towards this plan, after looking through my account it is still active. Please suggest if a solution is available.
If you're saying the $10 plan then do you see the feature items lower down in your overview page?
One line about texting and another about minutes.
02-25-2019 01:25 AM
Can you post a screenshot of your Self-serve page? Specifically the addon section.
02-25-2019 01:23 AM
Hi, I have enrolled towards this plan, after looking through my account it is still active. Please suggest if a solution is available.
02-25-2019 01:09 AM
By chance, do you have the $10, 50 minutes.50 text plan? If you do have this plan, your minutes might have been used up.
Check your account status. Active or suspended? When is your next payment date?
02-25-2019 01:07 AM
@Ruqaiah wrote:Hi,
My phone is connected, unfortunately I can't seem to make or receive calls. Furthermore tried restarting my iphone but the results are the same.
Did you just port a number over?
Or have you been here a while?
02-25-2019 12:57 AM
Hi,
My phone is connected, unfortunately I can't seem to make or receive calls. Furthermore tried restarting my iphone but the results are the same.
02-25-2019 12:44 AM
@Ruqaiah Is your phone showing connected? Are you able to place a call? Did you try and restart your phone?