Cant Port In Active Koodo Prepaid Number

[GordH]

New Account Set Up, Cant port number from Koodo.
I have set up a new account from PM and was assigned a temporary number. when I try to port in my active Koodo prepaid number there is an error message. " We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

[GordH]

All is well when mod got involved. Everything up and running with number ported in from Koodo.

[computergeek541 · Accepted solution]

A Public moderator has previously let me know that Koodo prepaid to Public ports need to be done by them. http://productioncommunity.publicmobile.ca/t5/Getting-Started/Need-help-activating-with-Public-Mobil...

[GordH]

I have tried that several times but will do so again. However my wife is out with her phone right now and I dont want to cut her off from Koodo while she is away.

Thanks

[daredogg]

There's a glitch on the page... Start over and click the "I am authorized..." check-box first, then you'll be able to proceed.