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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1091 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29880 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41679 Views
  • 185 replies
  • 29 Bravos

Phone plan says add money

I added 62$ on the 1st and now its saying it expired how can that be ???? I still have 11 days i thought i got 30 days not 18 .... not happy

Karley by Great Neighbour / Super Voisin
  • 1164 Views
  • 7 replies
  • 0 Bravos

Resolved! 3 months plan expires within first month

Hi there,I activated a 3 months plan on Aug 4, and this morning the phone stopped working. My online account said plan expired and I needed to top off. I toped off so that I can keep using my phone, but why did this happen on the first place?

Zoey397 by Great Neighbour / Super Voisin
  • 1879 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan Suspended Despite Balance Paid 3rd August

Hi!Cam anyone think why has my plan been suspended?My plan was changed /reactivated on 10 August by a Moderator when I queried having paid $37 by Visa Debit on 3rd August instead of $32 for 30 days' Provincial Calling and Global Texting. I have check...

jmgrahit26 by Good Citizen / Bon Citoyen
  • 1163 Views
  • 3 replies
  • 0 Bravos

Account Suspended for unknown reason

I started using public mobile account a few days ago, with a 90$/90 days plan. First i somehow accidently made a 10$/30 plan by accident, but decided to let that slide and went with what i wanted. I paid the 10$ + 90$ on tuesday and now my account ha...

DeZilla by Great Neighbour / Super Voisin
  • 1038 Views
  • 6 replies
  • 0 Bravos

Plan Suspended Prematurely? Post here

There appears to have been a major glitch with Public Mobile's system this morning (August 19, 2017) which is causing plans to expire and accounts to show Suspended prematurely in self-serve, along with being unable to use any services such as callin...

skmkenn by Model Citizen / Citoyen Modèle
  • 552 Views
  • 1 replies
  • 0 Bravos

Payment

Hi, can a mod please assist me in completing my payment?I have auto-pay but my phone is not working, stating that there is an amount due when I call.I tried to manually pay online, it tells me I have a balance of $110, but when I go to pay it says $0...

Maria555 by Good Citizen / Bon Citoyen
  • 1185 Views
  • 5 replies
  • 0 Bravos

Data Usage - picture texts

Hi I changed my data add-on from 1GB to 3GB.  I never had any issues with my data usage when I was on the 1GB plan, but now I'm buring through my data in a heartbeat.  the way I use my data hasn't changed.  My data usage renewed on August 16th and as...

had to pay a second time this month

Hello ! I got a lil payment problem, like i said in the subject, I had to pay a second time this month (the first payment was august 8 , the second today) for a 3 month plan. Also my plan restart so i lost the 12gig left on my account !   what can we...

Savard by Great Neighbour / Super Voisin
  • 788 Views
  • 2 replies
  • 0 Bravos

Account suspended - won't activate - EXTREMELY UNHAPPY!

I chose the 90 day plan thinking I won't have to make a payment for 3 months and its turning out to be cheaper. A month later my account is suspended without any notifications and I have to pay the $126 to activate my account even though I want a $52...

Kinza_B by Good Citizen / Bon Citoyen
  • 2279 Views
  • 11 replies
  • 2 Bravos

Resolved! Unable to add data to current plan

I have $10 on my balance and I would like to add Data to my current plan and not waiting for the billing cicle, can someone provide some help to do this, the portal doesn't let me. Thanks

jortizv by Good Citizen / Bon Citoyen
  • 2458 Views
  • 14 replies
  • 0 Bravos

Phone plan says expired?

Hello,I set up both my parents on public mobile about a month ago on a 90 day plan. This morning both their phones don't work and when I log into their account it says their plan is expired. Please help!

mrijkse by Great Neighbour / Super Voisin
  • 946 Views
  • 5 replies
  • 0 Bravos

Account suspended/Data not working

Hi there,On August 9th I signed up for the 90 day 3gb plus 3gb additional data. I paid $144.90 on August 9th and signed up for autopay. Now it's saying my account is suspended and my data will not work. Help!

bkeeping9 by Great Neighbour / Super Voisin
  • 455 Views
  • 1 replies
  • 0 Bravos

Account suspended.. Made my payment 2 days ago. What happened?

I have an issue, my account has been suspended and requires me to pay to reactivate my plan. Why? I literally just paid 3 days ago for the 3 month plan. I had moderator Shazia_K, change my plan, and had it upgraded. I had enough funds to cover to acc...

lasts3cond by Good Citizen / Bon Citoyen
  • 773 Views
  • 3 replies
  • 0 Bravos

Cancelled account, double billed

So I don't know why but I just had to pay for another 90 day period to reactivate my account after only making it 30 days through a 90 day period.When I opened my account I couldn't port my old number so customer service said the easiest way to solve...

Longshot by Good Citizen / Bon Citoyen
  • 565 Views
  • 1 replies
  • 0 Bravos

Resolved! Account was suspended? When was I supposed to make my first payment?

Hello, I joined PM July 30th, before the 3G data plan promotion expired, and had set up autopay which was set for around late October. Today I received a voicemail telling me my account was suspended and if I didn't make a payment by September 19th I...

Snowyneko by Good Citizen / Bon Citoyen
  • 2630 Views
  • 13 replies
  • 0 Bravos

Resolved! URGENT SITUATION! NEED HELP!

In spite I paid on August 06, my plan was suspended for unknown reason tonight in the middle of my night shift. So I don't have communication with colleagues and the supervisor! It is really disaster. A message in my account:Your account has been sus...

deyneko1 by Great Citizen / Super Citoyen
  • 4427 Views
  • 30 replies
  • 2 Bravos

Issues with creating account

Trying desparately to create a new account. I can get to the point where I enter my CC information. As soon as I hit "Activate", I get a message in red text. "Sorry, your credit card transaction was denied by your card issuer, so this purchase could ...

Rustynayl by Great Citizen / Super Citoyen
  • 937 Views
  • 4 replies
  • 0 Bravos

Resolved! Cant restore my phone service.

Ok, so, I had the 3 month, 12 gig plan, came to like $240 after tax. It expired this morning. Moneys tight this month, so I decided to go with 1 month. It took my money, put it on my account, but wont activate. Keeps coming up with an error "Your pay...

zetasteve by Great Neighbour / Super Voisin
  • 1780 Views
  • 6 replies
  • 0 Bravos

Come On PM strike back to FM

Come On PM strike back to FMThis weekend FM offer $40 6 GB and $50 8 GB Canada wide talk and unltd gobal textings https://www.freedommobile.ca/plans-and-devices/plans/mobile-plan-details/smartphone-40-4gb https://www.freedommobile.ca/plans-and-device...

Wonder_why by Town Hero / Héro de la Ville
  • 1413 Views
  • 10 replies
  • 1 Bravos

moto g5/moto g5 plus/other

so i dropped by phone and the screen is broke.. ugh wanted to get this phone... cant tell from anywhere if it will work with public mobile.. anybody able to verify? ive checked the compatibility websites but they can't confirm lte. if it doesnt anybo...

TML2016 by Great Citizen / Super Citoyen
  • 2239 Views
  • 13 replies
  • 0 Bravos

Student offer

Pm need to offer 25 dollars plans 750 mb. Free text free calls Ontario . To really serve the average student and working folks.

guinness22 by Great Citizen / Super Citoyen
  • 2652 Views
  • 13 replies
  • 1 Bravos

US Roaming Add-Ons

Anyone else ever use a US roaming feature yet?I added it to one of my lines and I know it is working but some strangeness in account info It shows in use history that data is being consumed, but on overview page it shows 0 of 250MB roaming (so it is ...

kav2001c by Mayor / Maire
  • 532 Views
  • 2 replies
  • 2 Bravos

Credit applied to wrong service

After inserting SIM card the credit was applied to a 30 day pass with no features instead of the 90 plan that I chose. My account was charged $10 for a service I didn't want. Can someone help to rectify the mistake? I don't want to add an additional ...

vnrichar by Great Neighbour / Super Voisin
  • 843 Views
  • 6 replies
  • 0 Bravos

Plan Disappeared/Removed

Hello, I was on the 90 day 12GB $40 a month plan but all of a sudden I cannot make calls and it asked me to call *611. I then looked online at my account and saw that my plan disappeared/removed and I am getting an error when I click on the plans tab...

Clee000 by Great Neighbour / Super Voisin
  • 547 Views
  • 1 replies
  • 0 Bravos

Too Late for Freedom mobile offer?

Learned about your freedom mobile transfer offer yesterday night.  Went online to sign up my two phones today, and appears the offer is over.  Is it really too late? Colin

cchewter by Great Neighbour / Super Voisin
  • 869 Views
  • 6 replies
  • 0 Bravos

Resolved! com.apple.mobilephone error 1035

Hello.  Iphone SE purchased from the Apple store 1 month ago and I am on the Freedom Mobile 12gb 90 day plan.  No issues until I went to set up voice mail today.  People can leave messages no problem but I cannot set vm up to be able to retrieve them...

deputyphil by Good Citizen / Bon Citoyen
  • 25994 Views
  • 8 replies
  • 0 Bravos
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