Community

Alicia1 · ‎01-02-2018

Please help me, my phone was deactivated when I changed my phone number and method of payment. I was charged twice and cannot use my phone.

Rabbi · ‎01-02-2018

hi @Alicia1 thanks for thank me and not do like @ShawnC13 & @NDesai do with me a all day

Alicia1 · ‎01-02-2018

Thank you 🙂

Rabbi · ‎01-02-2018

@Alicia1 if you have any problom i & other members on communty will alwas here to help

Alicia1 · ‎01-02-2018

Thank you

Rabbi · ‎01-02-2018

the best think is to need to message a MOD for assistance, click on this link @Moderator Team
to send a private message .
In your message please include:
✪ PM account Email address
✪ PM phone number
✪ Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Alicia1 · ‎01-02-2018

Hi Rabbi, Thank you for reaching out.

How do I reboot my phone? I turned it off and turned it back on with no luck.

Rabbi · ‎01-02-2018

@Alicia1 if this will not work please send a msg to @CS_Agent

@kav2001c wrote:
If account is paid and changed number usually reboot phone will fix

Can you still log into self serve?
(neither phone number change or credit card change should cause lock out)

kav2001c · ‎01-02-2018

If account is paid and changed number usually reboot phone will fix

Can you still log into self serve?

(neither phone number change or credit card change should cause lock out)