Not Receiving "Forgot your password" email

[ctying10]

I forgot my password for my account and have requested a password change multiple times. The website said that it has sent me an email to reset it but i have not received anything - can I please get some help? Thanks! 

[johannahume]

Hello,

I tried creating an account with my phone number but it told me that it was invalid.  I get notifications via text monthly that my account is being paid (my husband set up auto pay), but I want to adjust my contract and cannot do so without linking my phone number to this account.  How do I do this?

Thanks,

Johanna

[Fallenangel96]

Tlaker10@hotmail.com    Phone number  226 349 7599  is not working to do anything ... activated it  and nothing... Plan is the 45 dollar planwith 5.5 gigs of data

Thanks   tari lynn 

[CS_Agent]

Hi,
It will be a pleasure to help you 🙂 So if you have any questions concerning your account, just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[strongforest]

tried 4 times doing forget password reset and never get an email. Could I get the password reset by a mod please as this is my third day trying to sort this  Thanks.

[matbasm]

@Tannerca, the reset password link rarely works.  You will need to send a private message to the moderator team and ask them to reset your password.  Include your phone# or account#, as well as your account PIN (if you know it), in order to speed up the identification process.

Click here to send the moderators team a private message. Moderators' hours of operation are M-F 9AM-9PM(EST) & S/S 9AM-7:30PM(EST)
Information regarding the moderators team can be found by following this link.

[Tannerca]

I don't I don't see the link I need to add money onto my account as soon as possible to have my phone back on this is extremely frustrating

[stonechucker]

@Tannerca, please see the link posted a few posts above.

[Tannerca]

I am not getting email to reset forgotten password

[kimppomares]

Never mind. Figured it out. I clicked on the link you provided.

[kimppomares]

Silly question: How to contact the moderators?

[ctying10]

Okay, thanks!!

[closng · Accepted solution]

Hi @ctying10,

This is a known glitch.

You will have to send a message to the Moderators using the below link to request for your password to be reset (be sure to include your account number, phone number, pin and and e-mail for the Moderators to authenticate you):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437