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plan change charged twice

Friesen_terry
Great Neighbour / Super Voisin

Hello today was the first day of a 3 month plan and I decided to go with a different plan so I changed it and I was charged for the full amount and not the diffence between the 2 plans just wondering how to get my money back for the first plan that was less then 10 hours into a 3 month plan?

2 REPLIES 2

Rabbi
Model Citizen / Citoyen Modèle

@Friesen_terry one of my freinds that i take cair have this problom i msg to @CS_Agent & thay take care & give the money back

Luddite
Oracle
Oracle

@Friesen_terry Maybe, but you will need moderator consideration. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

Good luck. PM is generally quite reasonable in these situations as long as you use only minimal data.

BTW: You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum  (which I have done for you today), or sending a private message directly to the moderators.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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