My internet is not working even though it shows LTE in the signal

[sayyad]

My internet is not working even though it shows LTE in the signal. Issue started from Jan 1st.

I have tried below troubleshooting already.

1. Turned off mobile data off and then ON.

2. Switched off my iphone and switched back ON

3. Reset network settings is done and rebooted again.

I am using iphone 6. 

[wetcoaster]

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@sayyad wrote:

Thanks. I added addon now..it's working now.

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@sayyad

Not sure what plan you have, or if this is a one-time occurance for you, or when your renewal date is...

Just FYI: you can also contact the moderator team to renew your plan early:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, PIN, phone number, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[sayyad]

Thanks. I added addon now..it's working now.

[Mana · Accepted solution]

@sayyad you have probably utilized all your data allowance. 

[sayyad]

Thanks for quick response. I clicked on "Data & Add-On Usage" but it is not showing me anything about my data usage.

[NDesai]

Log into your self-serve account and check if you have data available to use.