Calls dropping

[BrendaP]

Ever since I transferred from Rogers to Public Mobile, my calls have been dropping. Today alone, my calls dropped three times in mid sentence during a meeting.  
What Is going on that the calls are dropping so frequently and what is Public Mobile doing about it? Has anyone else been experiencing this? 

[BrendaP]

Hi, I have an iPhone 13 Pro Max.  I have a e-SIM.  
My phone service worked great before I switched to Public Mobile on March 21, 2024.  Ever since, my phone calls have been dropping calls.  I live in Prince Edward Island.  We have a 5G network, so I’m not sure why Public Mobile’s calls are failing? 🤷🏻‍♀️ At this moment, I only have one bar.  This is unacceptable, especially since we don’t have a  direct line home phone anymore since years now, just our cell phones. 

[hairbag1]

@BrendaP 

in the cellphone Settings...try changing to 3G rather than LTE or 5G. That worked for me when I had similar issue as you describe.

[BrendaP]

Note, I transferred over to Public Mobile weeks ago on March 21, 2024.  I’ve gad poor call connections since then.  

[hTideGnow]

hi @BrendaP 

What phone do you have?

did you try your sim in another phone  and see if better?