My Number Transportation failed after 2 Day

[Nickjee]

I subscribed Public Mobile and Transported my Number and it worked for 2 days after which my transported number is gone and a new number is assigned by Public Mobile, I dont need a new number, need help.

[hTideGnow]

hi@Nickjee 

you sure your had incoming calls on your old number in the last 2 days?

Did you get a text from the old carrier, did you reply YES?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[computergeek541]

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@Nickjee wrote:

I subscribed Public Mobile and Transported my Number and it worked for 2 days after which my transported number is gone and a new number is assigned by Public Mobile, I dont need a new number, need help.

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The only way to find out what happened there would be to ask a Public Mobile customer support agent. Please open a ticke using either the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html or through the support section of the Public Mobile app.