cancel
Showing results for 
Search instead for 
Did you mean: 

Re: Unable to receive any text message

FredyLopez
Great Neighbour / Super Voisin

What was the issue? I'm a new PM customer and having the same issue with text messages.  My previous number has been transfered and followed all the steps but still unable to send or receive texts.

1 REPLY 1

hTideGnow
Mayor / Maire

HI @FredyLopez 

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation.  Please ask PM agent to refresh your account.  

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437      

Need Help? Let's chat.