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Great Neighbour / Super Voisin

Switched over to Public Mobile and my phone number can’t be verified.


says there is an error. I have tried resetting the phone and doing network resets.


any advice 


Great Neighbour / Super Voisin

This worked for me too, Op make sure you have them refresh your line. They did it for me last night and iMessage only started working today. I had no sms for 6 days I figured they would fix the issue without notifying them as it has been happening to alot of people lately but that was not the case. 

Great Neighbour / Super Voisin

I had the same issue last week when I ported over from Bell. Wasn’t resolved until Monday night. They had to “refresh my line” twice on their end and then I had to turn iMessage and FaceTime off, and then do the reset network settings. When I turned it back on my number automatically appeared under the phone settings which then allowed me to select it for iMessage and FaceTime. 



PM has some issue with text for new subscribers:

PM can reprovision the account and fix the issue, please engage them by opening a ticket:

1. Open ticket via Chatbot (need access to My Account): At
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Mayor / Maire

@Mike1099  This is public mobile issue . pM is aware and working on a fix . But best to let support know your one of the ones affected 

submit ticket with support . using the chat bubble bottom right of screen 


If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️


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