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Wrong subscription

Blossom333
Good Citizen / Bon Citoyen

I am new to public. Just signed up for Canada Mexico US plan and when I reach US it shows me only Canada. And I don’t see the deal for $29 anymore what do I do 

8 REPLIES 8

@Blossom333  And now I don’t see the plan to change the subscription

I guess because it's the same cost as what you have.  A more expensive option would be to go into your account and buy a US roaming add on, but they only last 15 days.  It would get you up and running though.

Blossom333
Good Citizen / Bon Citoyen

Ok thanks. I am willing to switch and I know I will lose all the money as I just signed up but I don’t see that plan anymore 😞 

thanks for sending the link. I just messaged 

@Blossom333  OK so it looks like you got mixed up with the two $29 plans and picked the wrong one. You can try contacting customer service but they can take a while to respond, or you can go to "change subscription" and change to the US-Canada-Mexico plan and select "change now" which will lose you the cost of your current plan but depends if you want to wait for customer service or not.  But if you don't see that plan any longer  in your account then you will need customer service.

Blossom333
Good Citizen / Bon Citoyen

The link shows I don’t have the plan. And now I don’t see the plan to change the subscription but my friends can see the plan 🥺

@Blossom333   For data, do you have data roaming turned on?  For voice calls, what phone do you  have, they don't all work in the USA.  Make sure the phone is set to 4G/LTE, and it should connect to AT&T, T-Mobile or Verizon if you do have the plan. If still nothing working, contact customer service, probably the easiest way is to private message them using t his link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Blossom333
Good Citizen / Bon Citoyen

IMG_9600.jpeg

 this is what it shows me. I am stranded at the airport as I have wifi here 

Blossom333
Good Citizen / Bon Citoyen

No I can’t do any of that 

Phil_Adelphus
Mayor / Maire

@Blossom333   Where does it show you only Canada?  You're in the US now, can you make phone  calls, texts, use data? You won't see the $29 in your plan offers if you already have it.

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