What is status of number being ported to Public Mobile?

[Mar_137]

I setup account today and made payment. I followed instructions to transfer (port) my current number but have not yet switched over. What is the status??

[Chalupa_Batman]

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@Mar_137 wrote:

I setup account today and made payment. I followed instructions to transfer (port) my current number but have not yet switched over. What is the status??

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Did you have your other providers SIM card in the phone and receive a text requesting to port your number to Public Mobile? You had an hour or so to say yes. If you place your other providers SIM card in your phone, does it still have the providers name up top or does it have SOS? If the providers name is still there, the port over did not work. If it's SOS, you need to place your Public Mobile SIM card in the phone and reboot. You may need to reset your network settings and reboot as well.

[hTideGnow]

hi @Mar_137 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call (but the team is now closed, you will need to call them tomorrow after 8AM ET)

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage