can not install sim

[Torry16273]

Hi

I am an existing customer with existing public mobile number. I left Canada for a year while putting my number on minimal subscription but when I come back, I found that my number is not working.

I then try to buy a new number, the purchase is successful but I can not install eSIM.

I also didn't get any email on installing eSIM.

Urgen. need help!!! Thanks! 

[BKNS27]

@Torry16273 

What is the make and model of your phone so we can check if it is eSIM compatible?

[Meow]

Why, of Why people love this eSIM stuff????
It is not transferrable; it fails occasionally; some have difficulty installing it.

Physical SIM is way more dependable and easier to handle and maintain.

If you DID pay for a year then your account should be active. Try to log in to My Account to see if your account still exist. If not, what did you pay FOR then?

[Chalupa_Batman]

Hello @Torry16273 

First and foremost, you must make sure your phone can accept eSIM. Personally, I'd stick with a physical SIM card. If you ordered an eSIM and you didn't get the email, please contact a Customer Service Agent via the little chatbot at the bottom right corner of the page.