01-02-2025 06:38 AM
Why does my plan include 1000 minutes of long-distance calls, but I keep getting the message “Your call is not going through” when I try to make a call? What’s the issue, and how can I fix it? i am sure that the phone number right, and what's wrong with it?
Solved! Go to Solution.
01-02-2025 07:50 AM
@xuper Best to open a service ticket with customer support. You can do this via the chat icon bottom right of this page. If that doesn't work, then send customer service a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Their hours are 9 a.m. to 10 p.m. eastern time.
01-02-2025 07:32 AM
I tried 3 number for family, it still doesn't work.
01-02-2025 07:31 AM
I tried 011+86+phone number, but still doesn't work, I used to call before by Vingin plus, it ok. I don't know why can not call now, I just new transfer from Vingin plus.
01-02-2025 07:26 AM
I may be late to the party, but are you also adding the China country code after 011? You will need to dial 011 , then 86 (for China) then the area code and finally the number. Best of luck. Let us know if it works
01-02-2025 07:07 AM
@xuper Are you trying just one number in China or do multiple numbers not go through? If just one then sometimes the problem is at the other end.
01-02-2025 06:56 AM
I have tried again, 011+ phone number, it still doesn't work.
01-02-2025 06:43 AM - edited 01-02-2025 06:43 AM
@xuper And you starting the call be dialing 011 then the number
01-02-2025 06:43 AM
@xuper If the country that you want to call is not specified in your plan, as @Handy1 mentioned, check out the list of long distance add-ons to see if it is listed there
https://www.publicmobile.ca/en/bc/get-help/articles/long-distance-add-ons
01-02-2025 06:41 AM
China, I had tried so many time, but it still show Your call is not going through, I want call my family number T.T
01-02-2025 06:40 AM
@xuper What country are you trying to call ?those 1000 mins only include these 7 countries
China, Hong Kong, India, Pakistan, Philippines, Taiwan, and the United Kingdom.