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long distance calling issue

xuper
Good Citizen / Bon Citoyen

Why does my plan include 1000 minutes of long-distance calls, but I keep getting the message “Your call is not going through” when I try to make a call? What’s the issue, and how can I fix it? i am sure that the phone number right, and what's wrong with it?

10 REPLIES 10

@xuper  Best to open a service ticket with customer support.  You can do this via the chat icon bottom right of this page.  If that doesn't work, then send customer service a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Their hours are 9 a.m. to 10 p.m. eastern time.

xuper
Good Citizen / Bon Citoyen

I tried 3 number for family, it still doesn't work.

xuper
Good Citizen / Bon Citoyen

I tried 011+86+phone number, but still doesn't work, I used to call before by Vingin plus, it ok. I don't know why can not call now, I just new transfer from Vingin plus.

ORNGNBLK
Model Citizen / Citoyen Modèle

I may be late to the party, but are you also adding the China country code after 011? You will need to dial 011 , then 86 (for China) then the area code and finally the number. Best of luck. Let us know if it works

@xuper  Are you trying just one number in China or do multiple numbers not go through?  If just one then sometimes the problem is at the other end.

xuper
Good Citizen / Bon Citoyen

I have tried again, 011+ phone number, it still doesn't work.

@xuper  And you starting the call be dialing  011 then the number 

Phil_Adelphus
Mayor / Maire

@xuper  If the country that you want to call is not specified in your plan, as @Handy1 mentioned, check out the list of long distance add-ons to see if it is listed there

https://www.publicmobile.ca/en/bc/get-help/articles/long-distance-add-ons 

xuper
Good Citizen / Bon Citoyen

China, I had tried so many time, but it still show Your call is not going through, I want call my family number T.T

Handy1
Mayor / Maire

@xuper  What country are you trying to call ?those 1000 mins only include these 7 countries 

China, Hong Kong, India, Pakistan, Philippines, Taiwan, and the United Kingdom.

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