01-12-2025 10:18 AM
01-15-2025 04:07 PM
I have the same issues and they give me the same answers as per below. It is so frustrating as they have no clue how to fix any issues.
01-12-2025 10:26 AM
Hey @jen613
Have you tried to reboot the phone? First thing I would try is to go into your network settings and click on reset, then reboot. Another option is to try the SIM card in a different phone to see if it works there. If you are still unable to make calls, please create a ticket so CS can refresh your network on their end.
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
01-12-2025 10:23 AM
Did you try to reboot your phone?
Try SIM in another phone?
If SMS works calls should work too.