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Cannot Resume Activation

abc123456
Great Neighbour / Super Voisin

I'm a new customer. I successfully login into my account and click "Resume Activation" button. However, it takes me back to the login page which I cannot go through: login/password are constantly reported as incorrect.

2 REPLIES 2

Chalupa_Batman
Mayor / Maire

Exactly as @Dunkman said. Download the app via WiFi and log in to it using your credentials you just used online. It will try to send a 6 digit code to your phone which clearly you don't have, there is an option that will say "Didn't get code" and click on it and use the option to send to email. Once that's done, you have to continue signing up using the app. Once you're in and signed up, it's time to start saving money!!!

Dunkman
Oracle
Oracle

@abc123456 

Are you finishing your activation on the PM mobile app? 

If you started your activation process on the website, you will need to download the PM app to finish activation. 

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