How Do I Get Customer Support???

[KPTree]

I paid for a subscription but then the screen went away and there’s no next steps. I need help to set up my phone. SIM is in but I do not even have a phone number yet.  Please help!

[BKNS27]

@KPTree 

Do you mean that the app screen closed?

Try rebooting your phone by powering off then back on. See if that worked.

If not then pm a CS_Agent to help.

[Meow · Accepted solution]

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[Handy1]

@KPTree  Here’s how 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437