Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
When I sign in into app it says checking sessions and after few seconds it shows error code:-9 something and i'm not able to see Available balance or not able to do plan add ons.
SOLVED - had to reset the network settings and its fixed I have just purhcased an open box Google Pixel 7 from Best Buy and after setting up the phone I got a SIM 1 not allowed error. After reading about solutions I checked the phones IMEI and its ...
@CS_Agent my phone deleted my e sim after getting everything activated being able to call out and send a couple test text messages to family members , it said it needed a restart after removal of old sim card. (Old bell card) I just need a new esim a...
My eversafe ID mobile number is my old one I lost. I cannot get access to it. It keeps trying to send a code to it but I cannot access this.I clicked resend code hoping the option for email would come up - but it just tries to send the code to the mo...
A few weeks ago promo for 15gb+15gb for 40.00 -5.00 for 90day prepay. I selected change subscription 90day but upon renewal my plan is now 44.00 monthly, not the 39x3 117.00 90dayAnyone else having issues with their plan change to this promo 15*15gb ...
My phone service is not ringing my device but I do have access data. Perhaps this is because I changed my subscription plan to day? Please advise ... Ty
Hi,I purchased a SIM card for temporary use and would like to cancel the monthly subscription.However, I do not have the SIM card anymore.How do I cancel the monthly subscription?
The issue is solved so it is more like a sharing experience. I hope it will help these ppl who is having issues.I started subscribing PM two days ago. Chose esim as it was free and my phone was compatible. I ported my number and for a while, my phon...
I am very frustrated with public mobile as I haven't been able to send and receive texts for a whole day. Since I can't receive texts I wasn't even able to login to my public mobile account. Finally after an hour of trying, EverSafe finally sent me a...
Hello Support,I'm unable to log in to my account. I can't go past the reactivation screen. It forces me to select a eSIM, new SIM or existing SIM card (this option fails to validate). I have a working service and fully paid account. Is there any way ...
the past 4 hours i'm unable to send or recieve text message or hear incoming calls. I can make out going calls and listen to voice messages .........what is the problem????
Hello , I am missing data from last month , first the promotion 2 gb was missing, had to use the one time data , now this month the promotion is on my account but I should received the one time 2 gb back when the promotion 2GB was removed when PM upd...
Okay, so my service expired this morning (credit card renewal). I forgot to update the credit info. 'Customer service' sent me here.Tried to log on to my account to fix it, only to have my password rejected over and over again...apparently Public Mob...
I am unable to register my number with signal messaging app with my new number from public mobile, it is not able to send a verification code to my phone number. This a problem with signal or public mobile perhaps blocking sms messages from signal?
Yesterday I changed service providers and had my phone number ported out of Public Mobile to the other provider.Now that I no longer have a phone number with public mobile I tried to sign in to my Public Mobile account to cancel my subscription but e...
Failed port. I think it’s best to kill it at this point, we’ve spent 2 weeks on it and tonight Telus tried to assign a new number and failed. They gave up and said the only thing that i can do about it is post on this forum. Complete disaster.
Both in the app and in the online portal, it says, You’re logging in from an unknown deviceTo confirm it's you, enter the 6-digit code sent to *******088The problem is, none of my phone numbers end with 088.I receive no code, and I cannot complete th...
My spouse activated my PM account but forgot to use his referral code, I have been trying to contact customer service to have them apply the code but keep getting a 404 error can someone give me a working link to private message ...thanks .
Hey there ive been trying to sign in for months and it never works, i got the phone from my neice last decemeber and she catn remember the log in info, there for i created a new one and has been verfied and such but i cant sign in to buy adds or anyt...
I cannot send or receive text messages on my other account. Because of this I cannot sign in to create a support ticket because I cannot verify my account via text code because I cannot get texts. I haven't logged in since the new EverSafe setup and ...
