Community

Resolved! submitting ticket

i cant get the issue a ticket page to submit the ticket , trying to return a ( new to me phone )  & when i hit the yes box on the shipping address confirmation button  near the bottom of page , then the box a little higher empties itself of my previo...

Resolved! Activation successful but SMS not working.

Everything works fine, expect sms can't receive any of them. I transferred my phone number from Lucky , I'm not sure it got transferred successfull. 

Resolved! Pay as you go

How do I add my phone time off the voucher I bought at the store

Resolved! Cant access my account

Been trying for 2 months still cant get on    changed password countless times still dont work   I just get sent around in circles over and over   cant we talk to a real person?  That Simon is useless

Resolved! Can't access account, number not working, can't login

My number stopped working. Can't login in to my account. Need to speak to a human! Help!

Resolved! New Client

Does Public Mobile have numbers with 604 area codes? Thanks,

Resolved! New actuvation with code 20OFFMONTHLY not working

I'm trying to activate my account online with promo code, it's not working at all!!!!! 

Resolved! Sighing in

Resolved! Verification codes

New to public mobile! I just signed up for public mobile last night and now I am unable to receive any text verification codes from my banking facility, or phone service. How can I fix this issue? Any help would be greatly appreciated 

Resolved! My plan didn’t change

I selected a change in my plan to the 12GB on the next cycle day that was today and it didn’t change, I’m still with my 5GB plan. 

Resolved! US Roaming Still waiting for a response

Nov 24,2022 I posted a request for support and I'm still waiting for a response. Help with Simon is not getting any where (waste of time). 611 recorded messages is of no help. 

Resolved! Need service

Does anyone have a phone number for public mobile. My service as been temporarily suspended and I can login to make my payment. I have tried resetting my password and it still won’t work. Help please

Resolved! Email and Password

This is my issue:my aunt registered my SIM and account by her informations 5 years ago. Now, she is leaving in US and can not contact. I can not access to my account because I only have my phone number. Can I reset my account by changing to my email ...

Resolved! I would like to move my number from public to fido

Dear Public mobiles I would like to change my service from public to fido and i need port in number so that i can use same number in other providerThanksRavi

Resolved! my account logging issue and auto charging from my credit card double

 i have a issue with my auto payment credit card you are charging me every month 2 time (double) charging. last 5 month you are charging me two time in a month.i have problem to logging my account as well\thanks you very much

Resolved! Porting out from 90 Day Plan

 If I port out to a new provider and am still in the middle of a 90 Day Plan, will I be credited back the unused portion?  

Resolved! 55$ plan with 20 $ off

Is it a glitch that allows existing members to sign up.. then boom sorry? New activation only..

Resolved! Oneplus Nord 200

Hello I see a few people have posted on here about the compatibility of a OnePlus Nord200 model with PM. My phone just arrived and the PM sim doesn't fit. Do any of the Nord products work with PM Sims?  

Resolved! can't send or receive pictures

Hi, I reset my phone to factory and I can not send or receive pictures in my text messages. Thanks for any help.Jackie 

Resolved! Unable to receive calls from other Public Mobile users

Hi there, I'm able to receive calls from other networks, but not from family members with Public. I can call them and we can text each other, but I'm not getting their calls.Any help would be much appreciated. 

Resolved! unable to receive phone calls

unable to receive phone calls

Resolved! Unable to make payment

I have tried multiple cards and I have funds in those accounts but it always says that there’s a problem. I have tried every day for the last 5 days. Just looking for some help before my account gets suspended 

Resolved! Unable to place or receive calls.

We have three different accounts and none of our phones are able to receive or place calls.  When someone calls the phones, they go directly to voicemail. This is in Nova Scotia. Is there a network problem? All the phones have been reset with the bat...