Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello Support,I'm unable to log in to my account. I can't go past the reactivation screen. It forces me to select a eSIM, new SIM or existing SIM card (this option fails to validate). I have a working service and fully paid account. Is there any way ...
the past 4 hours i'm unable to send or recieve text message or hear incoming calls. I can make out going calls and listen to voice messages .........what is the problem????
Hello , I am missing data from last month , first the promotion 2 gb was missing, had to use the one time data , now this month the promotion is on my account but I should received the one time 2 gb back when the promotion 2GB was removed when PM upd...
Okay, so my service expired this morning (credit card renewal). I forgot to update the credit info. 'Customer service' sent me here.Tried to log on to my account to fix it, only to have my password rejected over and over again...apparently Public Mob...
I am unable to register my number with signal messaging app with my new number from public mobile, it is not able to send a verification code to my phone number. This a problem with signal or public mobile perhaps blocking sms messages from signal?
Yesterday I changed service providers and had my phone number ported out of Public Mobile to the other provider.Now that I no longer have a phone number with public mobile I tried to sign in to my Public Mobile account to cancel my subscription but e...
Failed port. I think it’s best to kill it at this point, we’ve spent 2 weeks on it and tonight Telus tried to assign a new number and failed. They gave up and said the only thing that i can do about it is post on this forum. Complete disaster.
Both in the app and in the online portal, it says, You’re logging in from an unknown deviceTo confirm it's you, enter the 6-digit code sent to *******088The problem is, none of my phone numbers end with 088.I receive no code, and I cannot complete th...
My spouse activated my PM account but forgot to use his referral code, I have been trying to contact customer service to have them apply the code but keep getting a 404 error can someone give me a working link to private message ...thanks .
Hey there ive been trying to sign in for months and it never works, i got the phone from my neice last decemeber and she catn remember the log in info, there for i created a new one and has been verfied and such but i cant sign in to buy adds or anyt...
I cannot send or receive text messages on my other account. Because of this I cannot sign in to create a support ticket because I cannot verify my account via text code because I cannot get texts. I haven't logged in since the new EverSafe setup and ...
Before you say it, Yes it's pending and no it's not a authorization hold, I was charged the same amount along with a 0 dollar Authorization hold so 3 charges.0.0073.45 X2 publicmobileWhy is this necessary for a private issue, instead of a chat you de...
Anyone have experience with this issue? I was logged into my Apple ID on same device before, but once I switched to Public with an eSim I'm unable to access Apple ID, factime, iMessage etc. At very top of Settings my account is shown, but it's greyed...
I have a sim card from PM and a voucher for $20, I cant activate online, the only option is with a credit od debit card. How to activate new sim with new phone # with a voucher?Thx community!
I’ve been looking on here for over 30 minutes and I can’t seem to find a way to speak to a real person. I’ve been trying to figure out how to cancel my plan without getting a verification code, because I can’t access my phone because I lost it and th...
@CS_Agent.I received mail today. I suspect it was supposed to be my sim card but there is nothing in the envelope. It's clear that the envelope had not been sealed but instead tape was used to close it (I'm assuming by Canada post). Can you advise wh...
