Community

I no longer have access to my email account and need to change my email address, how do i do that

Data

I still have lots of data left, but my phone won't connect to googlemaps if I am away from my wifi at home. 

overpayment

how may i get a refund for a double payment this month

May RAF $5 credit (5×$5=$25)

The Refer-a-Friend $5 credit from the most recent $25 bonus referral credit promotion have been added to self serve account balances. Check your available funds and/or your payment history for it. Public Mobile may still be rolling these credits out ...

change data plan

I’ve used my full data for this month, but I would have to stay nine days without internet which is why I tried to top up the plan I have now so that I would have more data but it showed me that I would have to pay again the full amount for a month w...

WARNING. EBay buyer wanting SIM cards pre activated. vaaasinaaa

EBay user vaaasinaaa Wants numerous SIM cards pre activated or will rent from you. Wants for inbound texts only….for a month only. Does not want to use CCS.  I can’t figure out if is a scam or not. I think is a scam. A scam for the supplier or for th...

Network

Can't connect to network randomly today. Is there a outage?

How long does it take to get a new sim card

My email has changed and Account cancellation

Hello. My account# 1000000xxxx.  I am currently locked out of my account. Also the  email to my account has changed. The current email on file is xxxxxx@shaw.caThis email has been terminated My new email is xxxxxxxxxxx@gmail.com I also want to close ...

Update credit card expiry. Locked out of account

Hi,  my credit card expiry needs to be updated but I'm locked out of my account.  How do I update the expiry?  

Change of monthly plan

my usage plan used to be 40$ plus 4.5 gb of data every month. Last month in may I changed it to 50$ Plus 10gb of data a month. My monthly payment was today and still I haven’t seen any changes or not know.

How to change payment option

I have been locked out of my account for months...now my auto payment has stopped

I have been locked out of my account  for months and now my auto pay has stopped. 

Can't get the internet to go on. It always says, "no internet connection".

When I am downtown or in my car, I can not access the internet, yet, I have lots of data (4 g) left in my account. What can I do?

Will my Canada phone number work while I am in Argentina

Is there a plan I can switch to so that when people call my canada phone, I can answer or have it forwarded to a local phone number? Thank you

Data over without being used

My data was renewed yesterday and, in ours, before  it even started working, withought me using it, I got a message saying I used 75%. Last month it was completely over before I even could use it. Who can I contact to fix this?

Porting my number from Bell Mobility to Public Mobile

Hi, I have just contact Bell Mobility Agents and They told me to contact Public Mobile to port my number. 

India and Pakistan add for for 750 minutes

Can i use this add on to make call from India to Canada?  What add on can i purchase to use data in India?

Trouble signing in need add on

Data is not working

Why isn’t my data working? I haven’t maxed it out…

Ordered a SIM card but can't track package

Hi all, I am currently trying to obtain a SIM card from public mobile and they sent an email about the order being shipped by Canada Post. However, when I click on the associated link, it says the tracking number is not applicable. I was wondering if...

bill of monthly payment

I want an invoice or receipt / bill of my monthly prepaid to submit to my company

Cannot change my number

I recently switched from Virgin to Public Mobile and wanted to port my number but the porting did not work. Public mobile sent me a message confirming that the porting was not successful and assigned me a temporary number and privided instructions (u...