Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have a 3G data plan. I do realize that it's throttled down from 4G but have noticed that the data speed on my phone sometimes shows 3G and other time LTE. Does this explain why my data speed seems to very.NOTE: Thanks to all for advice --- will set...
The above is probably going to require the expertise of a magician. However, that's what I'm trying to do. The reason for such is as follows:I've enrolled in summer school in the U.S. I can tell already that my interests, while here, will best be se...
Hi @CS_AgentMy public mobile SMS service is not able to send or receive messages since my transfer from Freedom Mobile. I still have access to Freedom SMS but I think I need you to reinitialize the transfer.
Hi Guys,I currently use my work email for my account but I will be leaving my job on Friday and need to change the email ASAP so I can access my account. How can I do this?
Ok next silly question - if I don't have data do I need to be in wifi to make / receive calls and texts if I have unlimited talk and text data plan? Thanks in advance
All my Community posts are listed as UNREAD now, no matter if I have opened them or not. Has anyone found a setting to turn this on or off anywhere?And before you tell me to do this, I have already asked CSA about it; hopefully they added it to a 'to...
Can't connect calls/ can't make outgoing callsData/text not working Appears others in the GTA are having the same issues Any official update from Public mobile ?
I have a motog4 phone and voice messages are not showing up. I receive text messages from public mobile but not voice messages. Is there something that needs to be re-set ?
I am trying to change my credit card information, to a different card, and there is no place that I can do this. Evry time I'm told to go to payments there is nothing to click on. There is an area where it shows my old credit card but there isn't any...
Posting for a friend who can’t log in. Everything she tries to log in it says incorrect password even when she tries to reset it, plus she hasn’t been charged for 2 months how can we contact someone to help with this issue?
Pm is sending a new sim but wants to keep the account active and then give us a credit for the time we had no service but I’m going to use speakout in the meanwhile and don’t want to go through another billing cycle with PM if we aren’t using them. T...
I've been outside Canada for the last two months, so I disabled auto-pay on my account. Today I decided to enable it back as I'll be returning in a couple of days. The problem is that I don't have coverage here and can't get the OTP through SMS to si...
When I sign in into app it says checking sessions and after few seconds it shows error code:-9 something and i'm not able to see Available balance or not able to do plan add ons.
SOLVED - had to reset the network settings and its fixed I have just purhcased an open box Google Pixel 7 from Best Buy and after setting up the phone I got a SIM 1 not allowed error. After reading about solutions I checked the phones IMEI and its ...
@CS_Agent my phone deleted my e sim after getting everything activated being able to call out and send a couple test text messages to family members , it said it needed a restart after removal of old sim card. (Old bell card) I just need a new esim a...
My eversafe ID mobile number is my old one I lost. I cannot get access to it. It keeps trying to send a code to it but I cannot access this.I clicked resend code hoping the option for email would come up - but it just tries to send the code to the mo...
A few weeks ago promo for 15gb+15gb for 40.00 -5.00 for 90day prepay. I selected change subscription 90day but upon renewal my plan is now 44.00 monthly, not the 39x3 117.00 90dayAnyone else having issues with their plan change to this promo 15*15gb ...
My phone service is not ringing my device but I do have access data. Perhaps this is because I changed my subscription plan to day? Please advise ... Ty
Hi,I purchased a SIM card for temporary use and would like to cancel the monthly subscription.However, I do not have the SIM card anymore.How do I cancel the monthly subscription?
The issue is solved so it is more like a sharing experience. I hope it will help these ppl who is having issues.I started subscribing PM two days ago. Chose esim as it was free and my phone was compatible. I ported my number and for a while, my phon...
I am very frustrated with public mobile as I haven't been able to send and receive texts for a whole day. Since I can't receive texts I wasn't even able to login to my public mobile account. Finally after an hour of trying, EverSafe finally sent me a...
