puk code request

[xv]

apparently my brother locked my esim and now i need a puk code to regain access to my account… can anyone help???

[xv]

i guess i’ll wait… thanks again for the help

[softech]

@xv 

sorry, you cannot.  PM support is all online.

If you still have not receive any reply this morning yet, message them agian

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

And DO NOT TRY to delete the eSIM.  If you delete it, PM would not be able to provide you another one.  So, wait for PM support to reply

[xv]

is there a way i can get a hold of them through calling or is it all just chatting in here for help?

[Handy1]

@xv  support hours are 8a -10pm EST 

[xv]

i do not have the puk code, he entered the pin right but now it’s asking for a puk code directly from the carrier service. so i tried my best to try to contact the public mobile service but they were closed so i guess i have to wait tomorrow morning

 

[BKNS27]

@xv 

Doesn’t your brother remember the PUK he entered on your phone?

If not, private message a CS_Agent on your computer by clicking the envelope icon.

Staff hours are from 9:00am to 10:00pm EST but you can still pm them and they will pm you back in the morning.

[xv]

thank you thank you so much for helping me, i didn’t expect this to happen but it did 🙂 you’re the best of the best!!

[Handy1]

@xv  you. Will need support to help you with that 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437