How do I request new QR for eSim?

[Barmod]

Hi

I have problem to activate the eSim 

 And I can’t login to my account because it keep send the code the new number

thanks

[softech]

@Barmod 

what brand and model is your phone?

if the eSIM has not been installed successfully on any phone yet, try reboot the phone and reinstall once more time

if that does not work, message support for further assistance here

                https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Barmod]

That’s the qr I received on email is not work getting this error as you can see on picture 

[Handy1]

@Barmod  On computer check your welcome email from PM the QR code will be there  and scan it with your phone and install it