6UT1 message with some US numbers

[dbed]

Hi there,

I I’m experiencing an issue calling certain numbers in the states.  I get a 6UT1 error, despite having long distance minutes available in my account.  I know the number I’m calling is valid because my son (also on public mobile) can get through to it.  Also, 1-800 numbers don’t seem to be affected.

Any ideas?

[dbed]

It’s definitely up to date.  I used an incognito browser as well as multiple browsers.

[dust2dust]

Please, again, confirm that those minutes are there by either using incognito mode or clicking those little spinner refresh icons lower down to make sure the data displayed is up to date.

[dbed]

Sorry, I think I made that a bit Confusing.  What I mean was that my son who lives in the same house can call the number I can’t get through to.

[BKNS27]

@dbed 

If you are having issues calling your son in the US.

Try WhatsApp or TextNow app on your home WiFi.

[dbed]

Thanks BKN.  I am calling from within Canada.

[dbed]

Hmm, the number starts with 518-452.  It has worked in the past and as mentioned my son can call it just fine.  I still have over 1000 US minutes (from multiple Christmas promos) which are the same minutes he used to get through. 

[BKNS27]

@dbed 

Just a reminder that the LD minutes to a USA number must be made in Canada.

If you are in the USA, you will need US Roaming add-on.

[Grinch]

See this....

Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726. Calls made to numbers starting with the following UK codes are not included in UK calling from Canada and will not be completed when dialed: 4470, 44870-44879, 44843-44845.

But is clear that the above USA numbers are an issue when calling from Canada. Barking up the wrong tree...sorry. 

[dust2dust]

But which long distance minutes do you have and do you have any left? Click on the little spinner refresh icons to make sure you're looking at current information.