Refund

[Twistedbread]

Hi there,

A friend just had his auto renew of 3 month period charged yesterday (charged him 100 something dollars)  but now he is leaving for another carrier. How do we get partial refund for him? Thank you. 

[BKNS27]

@Twistedbread 

Unfortunately, no refund on PM Prepaid service. You can only receive a prorate refund on Postpaid service like the higher priced plans on Telus, Bell or Rogers.

[Hollister]

@Twistedbread 

See last bullet.

[Isnarain]

Hi Twistedbread,

I'd start by going to HELP menu, "start a chat with us", then type Refund and submit a ticket.  In order to do this, you need to log in to My Account and "Sign In".

[Handy1]

@Twistedbread  pM is ore paid so no refunds . But you can try 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437