can't Log in with Eversafe

[RobertLummerdin]

I am trying to pay my daughters phone bill.

She is out of the country for the next few months and does not have access to her phone. How do I sign on to pay her bill before the number is deleted? (Then she will be mad). Before eversafe there never was an issue paying the bill.

Robert

[BKNS27 · Accepted solution]

@RobertLummerdin 

Dial 1-855-4PUBLIC then enter her number and pay by CC, Debit, Voucher or enable AutoPay.

Vouchers can be purchased from these locations:

 Walmart may not sell anymore.

[Handy1]

@RobertLummerdin  You can buy payment vouchers and load them *611

[dust2dust]

You're going in circles focused on the account. There are other methods of payment available. When was the account last paid?

[RobertLummerdin]

Okay...

I know the email and I know the password. I do not have the phone or sim nor do I have access to the phone or sim card. I even have the PIN #.

I did  the "forget" password - was able to reset password but still can't access account since it wants to send the code to the phone even after password reset.

Now what??? I feel like I am going in circles.

[dust2dust]

So continue reading that detailed reply and you can use the other payment methods without needing the account login.

[RobertLummerdin]

Tried the forgot password. Got to change password but now asking for code from the phone. I have NO access to the phone, nor does my daugher at this time. Need to make payment before end of month so phone number is not lost (deleted).

[esjliv]

@RobertLummerdin - do you know the email and password connected to the account? If not, try the forgot the email or password option to connected: https://eversafe.id.telus.com/user/loa2?goto=https%3A%2F%2Fauth.telus.com%3A443%2Fam%2Foauth2%2Fauth...

You can also look into obtaining a voucher to make a payment through 611 if you have her SIM card in a phone (or call # 1-855-478-2542 or # 1-855-4PUBLIC from another device/line) or instant store top ups,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

An account can be in nonpay status for 90 days. BUT after 90 days the account and number are lost/closed.

[Handy1]

@RobertLummerdin  Hot resend a few times do you get option for code to email instead