07-07-2023 12:38 PM
Im trying to cancel an account, my phone is lost and I cant seem to log in because if the two-step verification that is sending a txt to my phone. what can I do
Solved! Go to Solution.
07-07-2023 03:42 PM
Did you try searching on Find My on your phone make account?
07-07-2023 01:39 PM
Did you try calling your number? Maybe someone nice will help you.
07-07-2023 01:29 PM
I contacted CS agent and didnt get a reply back. This is really important please tell me what to do
07-07-2023 12:43 PM
i tried re-send code and it didn't give me the option of the email
07-07-2023 12:41 PM
PM just changed to a new EverSafe login system and you need to complete the setup on this new system.
Have you login to My Account since EverSafe was introduced?
If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support by direct message here: