Forbidden A1 error

[Clari1]

Hi. I cannot login to my account as I'm getting this Forbidden A1 error and I lost my sim card. Need to order a replacement. Yikes.

[CS_Agent]

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[hTideGnow]

HI @Clari1 

for order sim card, since sim deliver take long, better  (can cheaper) to order from Amazon, $4.99 for 2 days prime shipping

or pickup one for $10 at local Koodo or Telus stores

after you got the card, you will have to message support and ask them to update the sim card number and help you to login, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437