New website not working at all

[Steph203]

Can’t log into my account at all , I get a public mobile page with all the plans , now I can’t text or call and have no data? 

is there a number I can call? So frustrating!

[BKNS27]

@Steph203 

Check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map 

[Handy1]

@Steph203  No number to call but you can message support here 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

It sounds like you are currently suspended for lack of payment for whatever reason. There is no number to call.

1. if you know your 4 digit account pin then you can dial 611 and make a payment from your registered card.

2. You can buy vouchers in lots of stores or online and use 611 that would not need that pin

3. You can go to a few stores and use the real time payments method.

This will reactivate the account and then you can use the sms option for the account.

Or is it possible that you had a credit card problem and the bank did chargebacks?