MMS not working Iphone

[Nilesh1997]

Hi,

My MMS is not working. I have an iPhone 11pro. I read that an agent can help me re-provision? Not sure what that is but any help would be appreciated!

Tried reset, airplane, even bought a new e sim 🥲

Thanks,Nilesh

[softech]

@Nilesh1997 

you sure you were not sending iMessage? did you turn on send Text Message?

before asking agent help, make sure your iOS is updated and you have the latest Carrier profile

and if that does not fixed the issue, a quick way to force a reprovision yourself is to put your PM sim card in another phone and test, then put it back to the original phone

if that still does not fix your MMS problem, pen ticket with support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there