Can't activate new esim account because app can't be downloaded onto phone (country region issue)

[George15]

I just paid for a new account but can't complete activation as the phone i'm trying to download the app on says the app is not available in this country .. my nephew is from egypt and that's where his phone is from, however we took out his sim and changed country region .. still can't download the app .. i want to cancel this subscription. Can someone help?

[BKNS27]

@George15 

He needs to login to his App Store or Google Store account and change in his account settings.

[Handy1]

@George15  You can message support to remove credit card on file 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@George15  He needs to change the location to Canada on his App Store on phone . Then be able to download the app