Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I prefer not having my debit card information held by any online store, whether amazon, or publics, when it is time to purchase I normally punch it in and when asked to save for future purchases I click NO. I have no problem punching it in every time...
I have just registered into the Community. Now, I can’t find how to create, or get into my account. I need to change my Mastercard number.
Need my puk number for 587xxxxxxx Edit by Dunkman: removed personal info
Can you help to correct this mistake? I purchased the 4g 15gb $40 plan but received 4g 5gb $40 plan instead.
Why is this offer not available in my account? It’s advertised in these forums and various online resources like Reddit, IPhone in Canada. Etc.
I'm a current customer and wanted to take advantage of the new $40/15GB plan. I clicked change plan now, but it did not change my current plan $45/6GB.Do I need a promo code? where do i get this?
I am about 3.65km from a Bell cell tower that Telus/Public Mobile use. It is in a rural setting. I am lucky if I have one bar on my phone inside the house with a metal roof. Step outside and I can usually get 2 bars and not drop calls. What type of s...
I don’t think there’s limited to login my account, but don’t why I couldn’t login?
I have requested to change my plan from 10GB 3G speed $50 to 8GB 4G speed.As I didn't want to waste my money, I selected "Change plan on renewal date".My renewal date is today (October 29). But the old (10 GB 3G plan) was still applied today. I don't...
Hi, I have the international minutes available in my account but I couldn't find how to dial India number ?Should I be calling 011-91-<India Mobile Number> OR some other number ?
I've tried several times to purchase a US add on. I have lots of funds available and the system gives me a receipt. I check my payments and it doesn't show up, no funds are debited and no US add on started
Hi there, I'm trying to change to the $40 15gb special plan but all I get is the spinning circle when I click continue
List of locations in Manitoba does not include where I live. How do I select that I live in Mitchell when it isn't in the drop down? It keeps telling me it is an invalid city!
I would like to know that Public Moblie doesn't request any more payment when changing the provider. One of my family set the pre-authorized payment of Publc Moblie and he changed the provider today. He didn't make the pre-authorized payment unable i...
Hi,With regards to the above offer, if a new customer wants this plan, how does she go about activating it? I don’t see this offer for new customers anywhere. Also, does this price last for just 12 months, or is it permanent? If it is only for 12 ...
I’m in Newfoundland and I have the 4G plan and no matter what I do or where i am I have the on bar if I’m lucky two I’ve been paying for data and only using 1gb if I’m lucky, it’s been going on for months. I’m wasting my money and can’t change anythi...
I am thinking of switching my plan to the $40 4G Speed 15G 30-Day plan. Will this switching change my rewards from the $ based to a points system, which I wish to avoid?
It won't recognize my account info. I know it recognizes my email because it allows me to reset my password but then when I enter both it says there is an error.
I purchased data as I have exceeded my use for the month but it isn't working. Not sure how to fix it. Any help is appreciated.
Hello, I'm seeking some advice from the knowledge folks here. I have an old plan still under the old rewards system. I get $8 monthly. I would like to do two things:1. Change my phone number now. This will be a transfer in from another carrier.2. Cha...
I bought the plan of 300 international long distance minutes for calling to country of Iran, but I cannot! I payed $15
I attempted to use this code when I updated my account to the 40 dollar one.It will happen on my next payment.Why did the code not work and will I receive tbe offer?I want this offer
Saw an article, Koodo introducing 5 Perks, Roll over Data, 2x the 4G Speed, Premium Voicemail, of Course PM has Unlimited SMS, though not the Unlimited L-D International Call.Wishing PM could eventually have 2x the 4G speed, Roll Over Data, VoLTE, Wi...
Hello, My service is suspended. The message indicates I need to renew my account. However, my monthly payments come out of my credit card AND my card is paid off each month. There is ALWAYS sufficient funds to cover my monthly $37.00 cell phone bi...
To activate the new line for the special holloween plan, I am planning to port in from Phone box. Does anyone have similar experince for porting from Phone box?
Hi I have an old public mobile Sim card 6 years ago and never been activated or used. Can I use it to activate a new line?
I have plan $15 / month. If 100 minutes have been used, can I still make a call? It will charge the extra on my credit card? Or it stops & I can’t make any outgoing call? Thanks
My usage history shows numerous outgoing calls to 438-580-4001. I didn’t make those calls. What can I do? I’m on a limited minutes plan 100 mins/month. These outgoing calls drain lot of minutes: 35 minutes in 4 days.How can I get back my unused minut...
Public Mobile here.Did you know our new 4G speed plans are up to 30x faster than your current plan? Upgrade to 5GB of 4G speed data for just $40/mo. Get this deal in My Account at https://selfserve.publicmobile.ca. Plus save up to $135 on a Certified...
I can’t get into my email due to 2 step verification nor can I get onto my public mobile account to change sims as I’ve lost my phone this has been a real struggle I’m just trying to change my SIM card to the new one so I can pop it into the temporar...
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