Can't receive texts or calls

[Ac964]

Hi I recently ported over a landline number from Telus but can't send/receive texts or receive calls

Please help

[Chalupa_Batman]

Hello @Ac964 

If you are porting over from a landline, even from Telus, it can take up to 5 days to happen. If the transfer hasn't happened after 5 days, please use @hTideGnow link to contact a Customer Service Agent.

[hTideGnow]

hi@Ac964 

if you cam semd and just not receive, it is a portomg problem 

if you cannot send and receive, it is a sim setup problem, message support agent to help 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437