charged twice

[Meenukarnawal]

I charged twice 

[JoyLuck]

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@Meenukarnawal wrote:

I charged twice 

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If you log into self service and the additional charge is in your Available Funds you can just leave it there and it will be available on your next renewal, otherwise you can choose the ? in the lower right hand corner and follow the prompts to contact a moderator and ask for a refund.

[iliketotalk · Accepted solution]

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@Meenukarnawal wrote:

I charged twice 

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@Meenukarnawal hello if you were charged twice the extra money would be in your account as a credit it can take up to 30 days for a credit card refund so it may be best to leave it in there but if you wish 

contact a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue charged twice want refund 

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner