Can’t get into account

[meagankinney12]

Please help I’ve tried resetting my password and it still won’t let me into my account ! @CS_Agent 

[Daphne1]

@meagankinney12, time to PM moderators and wait for their reply

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[meagankinney12]

It’s the self serve I can’t get into I have zero problems with the community log in 

[Daphne1]

@meagankinney12, the Self-Serve and Community logins are 2 separate accounts.

If you want to reset the Public Mobile Self-Serve account, you should do so here https://selfserve.publicmobile.ca/forgot-password/

[meagankinney12]

I’ve had an account for almost 8 months and this just happened last month it lets me reset my password but then tells me I have the wrong password after I just reset it 

[geopublic]

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@meagankinney12 wrote:

Please help I’ve tried resetting my password and it still won’t let me into my account ! @CS_Agent 

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@meagankinney12  Did you activate your sim online or at a store location? Did you ever setup a selfserve account? If no, then you can try self register your account:

https://selfserve.publicmobile.ca/self-registration/

[will13am · Accepted solution]

@meagankinney12 , don't tag the moderator team.  Click on the envelope on the top right corner and send a private message to them.