Phone wont work

[JDew]

I paid my bill on the 1st of this month and I cant call or text and when my fiancee calls me it automatically hangs up on her and the call doesnt go threw what us happening?

[Triguy]

Check your account in the self serve to make sure your account is active.  If you have still having problems, contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[geopublic]

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@JDew wrote:

I paid my bill on the 1st of this month and I cant call or text and when my fiancee calls me it automatically hangs up on her and the call doesnt go threw what us happening?

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@JDew   If you dial 611 does it report your account suspended?

[dabr]

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@JDew wrote:

I paid my bill on the 1st of this month and I cant call or text and when my fiancee calls me it automatically hangs up on her and the call doesnt go threw what us happening?

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Try the lost/phone trick...log into your account, report your phone lost/suspend, wait a few minutes, log back, report found, log out, restart phone..this might reset your account...otherwise contact Moderator_Team via the envelope icon your community post.  Wait time can be couples hours or upto two days.  Good luck.