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Plan expired but I have available funds

juanguillen
Great Neighbour / Super Voisin

Hi all,

My plan expired 1 day before I made the monthly payment. Now it looks that it's impossible to reactivate it...the available funds are there, but I don't know what to do to reactivate the plan! Can someone help me out here?? 

4 REPLIES 4

Jackhyf63
Town Hero / Héro de la Ville

@juanguillen As long as your phone is working ignore all messages in your account ,It’s  normal. if your account has issues you need to sent PM to MOD.

@juanguillen  before cntcating the mods, try the lost stolen trick or the $1 trick to reactivate your phone.

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

 

 

 

RossN
Mayor / Maire

Hi if you still have service like @hycm53 has stated please don't worry about what you see on your account it happens to most everyone the day before renewel just one of the wierd glitchs with the system

hycm53
Town Hero / Héro de la Ville

@juanguillen wrote:

Hi all,

My plan expired 1 day before I made the monthly payment. Now it looks that it's impossible to reactivate it...the available funds are there, but I don't know what to do to reactivate the plan! Can someone help me out here?? 


Is your phone working? If it’s, then don’t worry about it, otherwise you need to contact moderator team:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437