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Bought 2 SIM cards (bought 1 May 31, then deal came June 1) now having activation problems

miezzi
Good Citizen / Bon Citoyen

Hi,

As mentioned above, I am a new cutomer and purchased my first SIM card online May 31.  The next day they had the 1 days sale for 5GB, so it was worth it for me to buy a second one with the intention to activate that one.  I bought both using the same email address.  When I went to activate the SIM card with the 5GB promo, it says my email address is already being used.  So it must be linked to the first SIM card I purchased but did not activate.  In order to get the 5GB promo I have to use the same email address I purchased it with, but it will not let me.  What can I do about this?  

Any help would be greatly appreciated!!!

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

RossN
Mayor / Maire

@miezzi I was thinking ( Couuld be dangerous ha ha) did you try clearing your cache on your browser or better yet using ingognito mode to try and register your account? it may work

View solution in original post

12 REPLIES 12

Lieux
Oracle
Oracle

@miezzi wrote:

Hi,

As mentioned above, I am a new cutomer and purchased my first SIM card online May 31.  The next day they had the 1 days sale for 5GB, so it was worth it for me to buy a second one with the intention to activate that one.  I bought both using the same email address.  When I went to activate the SIM card with the 5GB promo, it says my email address is already being used.  So it must be linked to the first SIM card I purchased but did not activate.  In order to get the 5GB promo I have to use the same email address I purchased it with, but it will not let me.  What can I do about this?  

Any help would be greatly appreciated!!!

Thanks!


Hum...I don't if something can be done...but you can reach the moderator here and ask..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 but be patient waiting time is few hours to 2 days.

miezzi
Good Citizen / Bon Citoyen

Thank you, that link is helpful!!! 

when you bought the 2nd sim on june 1st online , did you recieve an email saying you where elegible for the 5 gig add on as long as you use this email?

miezzi
Good Citizen / Bon Citoyen

That is correct.  After I purchased it I received an email that stated to recieve the promo you must sign up using the same email address you purchased it with. 

then as long as you did not activate the first sim as you say ,there should be no problem with the modereators honouring it ,there just may be a wait for assistance as stated above ,I would also at least ask them if the first sim is still good in case you wanted to use it for a friend or family member

moamin1989
Good Citizen / Bon Citoyen

Samething Happened to my and I messaged the Mod ( Moderator_Team

have you ever had a line with PM that used that email address?  if so that could be the reason as PM does not see to  delete old account info

moamin1989
Good Citizen / Bon Citoyen

I messaged them regarding this on Thursayday still no response. I think they are busy.

RossN
Mayor / Maire

@miezzi I was thinking ( Couuld be dangerous ha ha) did you try clearing your cache on your browser or better yet using ingognito mode to try and register your account? it may work