Locked out of account

[Jasonlutz]

I am unable to confirm my identity because the number on file is incorrect. I get the first account confirmation code but the second one does not send to my phone, therefore I cannot log into my account. 

[slusagm]

then you need to ask PM to sort out by opening ticket 

  You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jasonlutz]

When I click resend code it doesn’t go to the correct phone number, as I signed up with the wrong number. 

[Jasonlutz]

Hi there is no option for the email. 

[slusagm]

did you try clicking Didn't get the code ?  any email option?

[hTideGnow]

hi @Jasonlutz 

usual reply time is 2 to 4 hours, please keep checking the community inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Jasonlutz]

Hello, 

I sent a message but have not received a reply. 

[hTideGnow]

Hi @Jasonlutz 

you will need support agent to help , please submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437