4 weeks ago
I am unable to confirm my identity because the number on file is incorrect. I get the first account confirmation code but the second one does not send to my phone, therefore I cannot log into my account.
then you need to ask PM to sort out by opening ticket
You won't be able to open proper Chatbot ticket, so just message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
When I click resend code it doesn’t go to the correct phone number, as I signed up with the wrong number.
Hi there is no option for the email.
did you try clicking Didn't get the code ? any email option?
hi @Jasonlutz
usual reply time is 2 to 4 hours, please keep checking the community inbox
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Hello,
I sent a message but have not received a reply.
Hi @Jasonlutz
you will need support agent to help , please submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
