Paid

[Vitor2]

I payed already payment history dec 9 but service not working 

[Phil_Adelphus]

@Vitor2   Are you a new customer or is this for a renewal?

[softech]

@Vitor2 

Login to My Account using Incognito mode to confirm if account status is updated and if the cycle date showing ends on early Jan.  If not, go to Payment History page and confirm if PM successfully took the money (https://myaccount.publicmobile.ca/en/account/payment/payment-history)

If it took the money, try to reboot the phone first.  if still fails, try to reseat the sim card (power off first, take sim out for a minute, then put it back and power up the phone)

If PM didn't take the money, confirm with your credit card once more or make a manual payment again

[Handy1]

@Vitor2  try rebooting the phone .see if that helps 

[BKNS27]

@Vitor2 

Try rebooting your phone by powering off then back on.

Also check if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map