order number

[thierryw]

Where can I get my order number to submit a ticket. I did not receive it via email

[HALIMACS]

If your device supports it, yes, you can order an e-SIM @thierryw .

Then, request the Customer Support Agents (in the contact info i sent already) refund you the cost of the physical SIM card you ordered.

They may very well do this for you.

[thierryw]

I did not receive my SIM and it has been 10 business days. Was also wondering if I could get an eSIM instead of the SIM since it is taking too long

[hairbag1]

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@thierryw wrote:

I am trying to submit a ticket but it has a required field 'order number' which I don't have

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No order number required...unless you ordered something from PM. @HALIMACS  provided you a direct link to message Customer Support. While you wait for CSA help, let us know what your concern is, we can usually help before the CSA can get to you.

[HALIMACS]

You don't need an order number @thierryw 

You simply send them a private message, explaining why you need customer support to assist.

But try us here - we can be resourceful with possible solutions.  😁

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

[thierryw]

I am trying to submit a ticket but it has a required field 'order number' which I don't have

[hairbag1]

@thierryw 

"order number" ?? What are you asking for...did you place an order and want update ? If you ordered a PM sim...it could take up to 3 weeks to be delivered via Canada Post.

[HALIMACS]

@thierryw 

To submit a ticket for customer support, you need to send them a private message, here's how:

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.