Hi everyone, just posting here to see if anyone is still dealing with the same problem as me.
My PM service is working, however, I have still been unable to activate my account via the app or website, due to the authentication code being sent to a temporary # that I guess was created during the porting process. I was communicating with a CS agent, however I haven't received any update for a week. The last update was that the security team was working on this, and they even told me at one point it was fixed, when in reality, the issue persists.
This is really strange as to why they can't just update the phone number. Is there something else happening that is not being communicated to me?
I don't expect anyone here to solve my problem, but any bit of awarness or escalation on the PM support side would be appreciated.
Thank you and take care.
