Can't update payment method

[DannyBlack1986]

11 hours trying to update payment method 

[Sansan]

You can also purchase vouchers to make payments. Call 611 from phone. Also can be purchased online. 

If still no success,  contact agents at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jedi1]

Have you tried completely logging out of the app and back in?  Also, from what I understand, if you have multiple attempts in a day on the same card, it may not work until the next day.  I found the information in the announcement section on payment updates is helpful.  

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[Sansan]

Why not? Are you able to sign in? What's the error message?

Once signed in, click on the overview pink down arrow

Manage subscription 

Manage payments 

[JoyLuck]

@DannyBlack1986 

Try clearing your browser cache and go incognito. If you still have problems then contact an agent using the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437