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Security code

rozahusseini
Great Neighbour / Super Voisin

I have to update my current number. Security code always goes to the old number 

1 REPLY 1

Chalupa_Batman
Mayor / Maire

Hi @rozahusseini 

Just log into your account and go to Profile and Manage eversafe ID

Chalupa_Batman_0-1702183922730.png

But since you can't get your code, this is how to have it sent to your email

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********.  But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Chalupa_Batman_1-1702183949440.png

Then, the next window that pops up is this.

Chalupa_Batman_2-1702183949375.png

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

 

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