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Re: Will Rollover bonus add-ons stay with subscription change?

hardingsa
Great Neighbour / Super Voisin

I have the same issue. We just recently changed from a 4g plan to a 5g plan and all our bonus data is now incompatable. I had over 13gb of bonus/holiday data. Once we changed over to 5g plan we lost it. Why? 

1 REPLY 1

hTideGnow
Mayor / Maire

HI @hardingsa 

it became incompatible addon because you now have unlimited data at reduced speed.  Yes, it is not as good as full speed, but it is unlimited

If you ever go back to 4G plan, then those incompatible data will become compatible again

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