12-05-2023 08:10 PM
I have the same issue. We just recently changed from a 4g plan to a 5g plan and all our bonus data is now incompatable. I had over 13gb of bonus/holiday data. Once we changed over to 5g plan we lost it. Why?
12-05-2023 08:22 PM
HI @hardingsa
it became incompatible addon because you now have unlimited data at reduced speed. Yes, it is not as good as full speed, but it is unlimited
If you ever go back to 4G plan, then those incompatible data will become compatible again