Double charged in November

[Gemma]

Hi, I was double charged in November. I wasn’t aware, my bank charged me interest. Can someone look into it, help me out please!

thank you!

[hairbag1]

@Gemma 

use this link to message Customer Support for detailed info about your issue...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Gemma  Did you happen to change plan right away and not on renewal date ? If so this would be why as PM is pre paid . If this is not the case submit ticket with support to investigate 

e community you can send a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437