refund

[PGauT]

hello there,

i was double charged on my account when switching plans. my plan wasn't working and the same day i switched to another plan and was charged twice.

they were both $40/mo.

can you please provide a refund for one of these.

thank you very much,

pierre

[slusagm]

we are just customers, you need to ask PM to check and review your case 

  Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage